Cancellation Policy

satisfactory Service

Returns Policy

Privacy Policy

Coronavirus (COVID-19) Infection Prevention & Control Policy




James-Miller Hair Design


All of us have been affected by the coronavirus (COVID-19) pandemic. 



our priority is to keep you as safe as possible, I have implemented a number of changes which would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit.


Booking Appointments


If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. we appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again.

 If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness or self-isolating

 When booking appointments we ask that you email or book online if possible.


Visiting the Salon

 For your safety and to maintain social distancing, we ask that you attend your appointments on time and wait outside in marked areas to be called.  Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. Please come to the appointment on your own and no shopping or items with you. We ask that you only bring yourself and method of payment/phone

we have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client and every time the anything is touched or used, we will be cleaning and disaffecting every time.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.   

 We will be using our eco-friendly towels and dispose of correctly. We have brought enough gowns so each time we use one they go straight into the wash on a 60c cycle.. This was the best way we can continue with our ethos and be eco-friendly at the same time as being safe 

 Upon entry to the salon we have installed hand sanitiser for you to use. Please ensure you do this before entering the salon.  And your temperature will be taken upon arrival

 We will be providing disposal face masks for you to use or you can bring your own if you prefer. As updated by government guidelines these must be worn at all times in the salon

We will be using a face visor as the government guidelines state us to do. 

All disposable items are bagged and safely removed from the treatment area between each client 

 Our treatments

 We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely. We have limited certain services for now.

 During your treatment

 our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment and if need be during.

 We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let us know and we will do what we can to satisfy you.

 After the treatment

 Methods of payment is either bank transfer into the business bank details can be provided or card payment and cash

All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary. 

Thanks you for your understanding.


Stephen James-Miller 



28th October 2020

we kindly ask that you give us at least 48 hours notice to change or cancel an appointment. cancellations or changes under 48 hours maybe be subject to fees depending on the circumstances.

Under 48 hours would 50% and less than 24 hours is the whole service

we garuntee all our work and we want to make sure you are 100% happy. if you are not happy with your hair colour or cut please email us or call us within the first 7 days and we will do our best to make you happy with no extra charge.

if you change your mind or if the style isn't for you we will work with you on your next appointment.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and unopened or used.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Data privacy notice 

Your privacy is very important to us; we are committed to respecting your privacy and the security of your personal information and data. Our privacy policy describes the information we collect and how we use it and your rights regarding your data.

The data we hold and why we hold it

Here at James-Miller Hair Design we hold mobile numbers name and email addresses.

We have CCTV based in the reception of the salon and the main entrance.  This is stored to the hard drive and every two months the footage is rewritten over and is never stored. The cctv is for crime prevention only and for the security of the lower floor salon.


We store mobile numbers and email address to be able to call you and contact you regarding appointments or offers that we may have. The computer system stores phone numbers and email addresses and is password protected so no one without the password can get access to the data.

The data isn't shared with anyone


We also keep phone numbers to be able to confirm the booking and text you to confirm the appointment is made and also 7 days before you will receive an email or text reminding you of the appointment to which you reply c to confirm.


If no contact is made within 1 year from previous appointment, please note that your contact file will be removed from the system including all color notes.


If you would like your information to be removed at any point or would like to see the information we hold, please contact the data controller who will be happy to assist you.

The data controller can be reached at